TERMS OF SALE OF GOODS TO INDIVIDUALS ON THE PLATFORM ARTPRODUCTS.RU
Buyer - a fully capable individual who places Orders on thesitehttps://artproducts.ru , either specified as the recipient of the Product, or using Products purchased on the site https://artproducts.ru, exclusively for personal, family, household and other needs not related to the implementation of entrepreneurial activities.
artproducts.ru -LLC "ARTPRODUCTS". LLC "ARTPRODUCTS", presenting Products on the Site, acts on its own behalf on behalf of the Sellers.
Seller - LLC "ARTPRODUCTS", or another legal entity or individual entrepreneur specified as the Seller on the Product page, which is the owner of the corresponding Product.
Website -https://artproducts.ru- an Internet site owned by the Seller, located on a server in Russia and having an Internet address https://artproducts.ru. It shows the Products offered by the Seller to its Customers for placing Orders, as well as the terms of payment and delivery of these Orders by the Buyer.
A product is an object of the material world that has not been withdrawn from civil circulation and is offered for sale on the Site.
Order - a Properly executed customer's request for delivery to the specified address of the list of Products selected on the Site. An order can be placed both for the purpose of entering into a retail purchase agreement with the Seller, and for exchanging or replacing Goods under a previously concluded agreement in cases stipulated by the legislation of the Russian Federation.
Customer's user account - the Customer's personal account in the online store Artproducts.ru which funds are credited to in case of cancellation of an Order or Product previously paid for by them, activation of a gift certificate, as well as in other similar cases. These funds are to be used as a prepayment for the Buyer's subsequent Orders from the Seller, or returned to the Buyer in accordance with the terms of clause 6.3. of these Terms.
Cancellation of an Order or Product – a technical action of the Seller, which does not imply the Seller's refusal to perform the contract, which is carried out on the Site and States the fact that some Goods in the Order (cancellation of the Goods) or all Goods in the Order (cancellation of the Order) are not transferred to the Buyer for the current Order. Artproducts.ru it is obliged to notify registered Buyers of all cases of cancellation , including in cases of refusal of Goods on the Buyer's initiative , by sending an electronic notification of cancellation to the email address specified by the Buyer during registration.
Delivery service - a third party that provides services under an agreement with Artproducts.ru services that deliver Orders to Customers.
External site - a site in the global Internet network, a link to which is placed on the site www.artproducts.ru.
Verification - a procedure allowing to establish the reality and belonging to a specific telephone number to a particular individual, which the Buyer is assigned a specific ID and member account ("Account"), tied to a verified phone number.
1. GENERAL PROVISIONS
1.1. The website is owned and administreres OOO "ARTPRODUCTS".
1.2. by Going through the Verification procedure and ordering Products via Artproducts.ru, the Buyer agrees To the terms of sale of the goods (hereinafter referred to as the Terms) set out below.
1.3. These Terms, with the exception of item 3.10 of "order" as well as the information about the Product presented on the Site are public offer in accordance with article 435 and part 2 of article 437 of the civil code.
1.4. The relations between the Buyer and Seller, the provisions of the civil code on retail sales (§ 2 Chapter 30), as well as the RF Law "On protection of consumer rights" from 07.02.1992 № 2300-1 and other legal acts adopted in accordance therewith and the provisions of chapters 10 and 49 of the civil code of the Russian Federation and normative legal acts of the Russian Federation, regulating the turnover of specific types of goods (if applicable).
1.5. the Seller reserves the right to make changes to these Terms and conditions, and therefore the Buyer undertakes to regularly monitor changes in the Terms posted on the site www.artproducts.ru.
1.6. The buyer agrees to our full terms and Conditions with all attachments and additional sections on the Website, by registering in myalpari, placing Orders, or by Verifying the phone number as described in section 2 of the Conditions.
1.6.1. The buyer agrees with conditions of sale of the goods (the terms of the individual contract of sale) by clicking the button "Place order" at last step of checkout on the Website or by giving consent to the operator when Ordering by phone. The performance of these actions is a fact confirming the conclusion of a contract between the Buyer and Seller.
1.7. the Terms of sale contain items with active hyperlinks to specific thematic sections with more detailed information, which are an integral part of the Terms of sale. The method of providing access to certain parts of these Terms through active hyperlinks is a generally accepted method of posting information on the Internet.
1.8. in the case of promotional events-promotions, the terms of promotions posted on the Site may contain special provisions governing the procedure for placing an order and returning goods. At the same time, the terms of the shares are an integral part of these terms of sale, and are subject to application for persons participating in the shares. Placing a promotional Order and / or fulfilling other conditions of participation in the promotion means that the Buyer agrees to the terms of the relevant promotion.
1.9. Registering on the Site (including second-level domains) or in the mobile app artproducts.ru, the Buyer, in accordance with part 1 of article 18 of the Federal law "on advertising", provides its prior consent to receive advertising messages (in the form of SMS and / or push notifications and/or via applications and / or messengers for smartphones and / or phone calls and / or otherwise to the phone number and email address specified by the Buyer) LLC "ARTPRODUCTS", and their partners. If the Customer does not want to receive advertising messages, they should change their subscription settings in the corresponding section of their personal account.
2. VERIFICATION OF THE BUYER BY PHONE NUMBER
2.1. To register on the Website and/or placing an Order, the Buyer must undergo the following procedure of Verification by phone number:
(a) enter your phone number in a special field, and then click " send code»;
(b) an individual code is sent to the phone number indicated by the buyer via SMS messages and/or push notifications and/or via smartphone apps and/or messengers and/or otherwise to the phone number specified by the buyer, which He enters in the field intended for the code;
(C) if the sent and entered code match, Verification is recognized as successful – the phone number belongs to a certain individual whose data is contained in the Account and/or in the information about the Customer at the stage of placing an Order ("Your data" - "first and last Name").
2.1.1. If the Buyer already has an Account on the Site, then after successful Verification, they will automatically log in to this Account. Otherwise, the Buyer is asked to enter an email address and password for an existing Account, or create a new Account.
2.2. The one-time code valid for 15 minutes from sending it. You can try again to request the verification code no earlier than 120 seconds after the previous code was sent. No more than 5 verification codes can be sent to a single phone number during a single user session (then they are blocked for 30 minutes). A maximum of 19 unsuccessful attempts to enter the verification code can be made to a single phone number during a single user session (then the verification code is blocked for 30 minutes). Only one valid verification code can be used to verify a single phone number at a time.
2.3. in case of changing the phone number, the Buyer can use the procedure of changing the phone number in the Account by clicking on the button "Changed phone number?» and follow the instructions on the Site/mobile app.
2.4. If the buyer used the same phone number for different Accounts, then during initial Verification, the Buyer has the right to select one Account and specify the username and password for this account, which becomes the main One. Only money from user accounts of other Customer Accounts is transferred to the main Account. Points from other Customer Accounts are not transferable to the main Account.
2.5. The buyer is also entitled to log in by entering the username (email address) and password ("Login e-mail"), but for Orders required to undergo procedure of Verification of the phone number of the Buyer described in this section.
2.6. the Buyer undertakes not to disclose the username and password, phone number and individual codes to third parties. If the Buyer has any suspicions about the security of the specified data, their unauthorized use by third parties, the Buyer undertakes to immediately notify the Seller by sending an email to the address email@example.com.
2.7. the one-Time code sent for verification of the phone number is a simple electronic signature by which the Buyer confirms that the specified phone number belongs to the buyer and that the Buyer agrees to these Terms and conditions.
2.8. Passing the Verification, the Buyer agrees to receive service messages nature sent to the email address provided during registration, and/or through SMS messages and/or notifications and/or through applications and/or messengers for smartphones and/or otherwise on the phone number specified by the Buyer during registration and/or ordering, order status, products in a shopping cart and/or added by the Purchaser to favorites, and request the Seller to leave feedback about the purchased Product. The Buyer cannot refuse to receive these messages for technical reasons.
2.9. the Buyer agrees that any restrictions (including blocking) may be applied to his Account related to security or violation by the Buyer of these Terms, as well as for technical reasons. In addition, by accepting these Terms, the Buyer agrees that restrictions on his Account may be applied at any time without explanation and without notifying the Buyer.
3. THE DESIGN AND TIMING OF THE ORDER
3.1. the Buyer's Order can be made in the following ways: accepted by phone or made by the Buyer independently on the Website. Order details are described here.
3.2. When Ordering, the Buyer should pass the Verification procedure and provide the following information:
Buyer's full Name and phone number;
Full Name and phone number of the Order Recipient (if different from the Buyer);
The delivery address of the Order.
3.3. when placing an Order, the Buyer selects one Seller's offer from among the submitted ones in the Product profile.
3.4. after placing an Order with the payment method "Cash or Bank card upon receipt" or when the Order is fully paid from the Customer's User account, information about the expected delivery date of the Order is provided. This date indicates the time when the delivery service Will be ready to deliver the Order to the Customer. The specified date depends on the availability of the ordered Goods in the Seller's warehouse, the time required to process the Order, and the delivery time of the Shipment selected by the delivery Service when placing the Order. For more information about Order processing and the Customer's actions with the completed Order, see here. If the Buyer chooses other payment methods after placing the Order, information about the approximate delivery date of the Order is provided.
3.5. If the Buyer orders the Goods in an amount exceeding 10 units of one type of Goods, and if the Seller's stock is no required number of ordered Goods, the Seller shall inform the Buyer via an email message. The message is sent to the email address specified during registration, and/or sent to the section "Messages". The buyer has the right to agree to accept the Product in the amount available to the Seller, or to cancel this item of the Product from the Order. If the Buyer's response is not received within 7 days, the Seller reserves the right to cancel this Product from the Order.
3.5.1. the Seller has the right to cancel the Buyer's Orders containing Goods that the Buyer has previously refused 5 or more times, indicating reasons not related to the presence of defects in these Goods.
3.5.2. the Seller has the right to refuse to conclude a contract and place an Order if the Buyer has already placed and has not received other previously placed Orders for a total amount of 150 thousand rubles and above.
3.6. Information about the availability of the Goods in the Seller's warehouse and the expected delivery time of the Goods to the Seller's warehouse are indicated on The website on the Product page. The final terms for receiving an Order by the Buyer depend on the address and region of delivery, the work of a specific delivery Service, and do not directly depend on the Seller.
3.7. All information materials about Products presented on the Site are of a reference nature and cannot fully convey reliable information about the properties and characteristics of the Product, including colors, sizes and shapes. If the Buyer has any questions regarding the properties and characteristics of the Product, the Buyer should contact the Seller before placing an Order.
3.8. when making some Orders, the Buyer may choose the method of forming an Order in one or more shipments.
3.9. If, in accordance with the requirements of legislation, it is necessary to check the operability of the Goods before transferring them to the Buyer, such a check is carried out at the Seller's warehouse before transferring the Goods to the Delivery Service.
3.10. Features of selling discounted Products.
3.10.1. the Seller has the right to offer for sale Goods that have defects specified in the Product description on the site, as well as in the accompanying documentation for the Product.
3.10.2. In the event of Buyer deficiencies which were not specified by the seller in the sale of Goods, the Buyer is entitled to make demands about gratuitous elimination of defects, replacement or termination of the contract under the law, if he proves that the defects arose before the transfer of the Goods to the Buyer or for reasons arisen prior to the transfer.
3.10.3. Seller's Warranty obligations for discounted goods: if the buyer finds any defects in the goods that were not agreed upon by the seller and occurred before the transfer of the goods to the buyer or for reasons that arose prior to that time, the buyer has the right to apply to the Seller for termination of the purchase and sale agreement and refund of the money paid, while the buyer's claim is subject to satisfaction provided that the buyer applies to the seller no later than 3 months after the transfer of the goods. If the buyer's claims are justified, the refund will be made in accordance with clause 6.3.2. within 10 working days from the date of the buyer's written request.
3.11. Cancellation of an Order or Product.
3.11.1. Cancellation of an Order or Product is made on the initiative of the Buyer or Seller. The seller cancels the Order in the event of a significant change in the circumstances from which the Buyer and Seller proceeded when placing the Order, and which made the execution of the Order impossible.
3.11.2.If the execution of the order by the Seller has become impossible for reasons beyond the control of the Buyer or the Seller (in the case of closure of the delivery region of the delivery Service, change of customs rules and procedures, the closing paragraph of the award, chosen by the customer as the delivery method, and other circumstances impeding the delivery of Goods in a consistent manner, including in case of loss of the order during delivery, no Goods from the supplier of the Product, not the receipt of the Goods at the Seller's warehouse, the lack of Goods in the warehouse in mind identified in the processing order of marriage, presort or malfunction of the Product, etc.)The seller cancels the order and notifies the Buyer, and the Buyer may agree on new conditions of delivery of Goods through the issuance of a new order, if at the time of ordering the Goods are on sale. If the product price has increased at the time of placing the order, but the previous order was canceled for reasons other than marriage, compensation for the difference in price on the day of placing a new order will not be charged.
3.11.3. the Buyer has the right to change the purchase decision to refuse the ordered Product at any time prior to its receipt (delivery) or transfer to work (individual order).
3.11.4. in any case, the Buyer does not have the right to refuse goods of proper quality that have individually defined properties (individual order), if the specified Goods can be used exclusively by the Buyer purchasing it.
3.11.5. According to the "individual order" shipping costs will be refunded if the Order was cancelled (revoked) or is not delivered.
The current Order status can be viewed by the Customer in their Merchant profile.
3.11.6. In case of full or partial cancellation of an Order or Product before its receipt and at the time of transfer to the Buyer, the prepaid funds are automatically returned to the Buyer's User account. For Orders and Products that were paid with a Bank card, a refund will automatically be issued to the card that the payment was made with. For Orders and Products paid for using a Consumer credit, a refund will automatically be issued to the Buyer's current account at the Bank that provides the credit. In case of repayment of the loan and provision of a certificate from the Bank stating that there is no debt on credit obligations, the funds can be transferred to The buyer's current account opened with another Bank.
4.1. Delivery is performed by the delivery Service chosen by the Buyer when placing the order. The possibility of delivery to the recipient's address is determined at the time of placing the order. The agreed delivery method is considered to be the method chosen by the Customer from the available delivery methods when placing the Order.
4.2. The delivery territory of certain Goods is limited. The delivery territory must be viewed in the agreement terms (in the product profile) for each product at the time of placing the order.
4.2.1. If the Buyer has grounds giving him the right to receive goods whose free delivery is restricted, the Buyer has the right to contact the customer support Service to resolve the issue individually.
4.3. the Seller will make every effort to comply with the delivery dates indicated on the Website, however, delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the Seller.
4.4. the Risk of accidental loss or accidental damage to the Goods passes to the Buyer from the moment the Order is handed over to him and the recipient of the Order signs the documents confirming the delivery of the Order. In case of non-delivery of the Order, the Seller will reimburse the Buyer for the cost of the pre-paid Order and delivery after receiving confirmation of the loss of the Order from the delivery Service.
-If the Buyer chooses Russian Post as the delivery Service for international mail items, the risk of accidental loss or accidental damage to the Goods is borne by the Seller in full until the Goods are transferred to the delivery Service. After the Goods have been delivered to the specified delivery Service, the Seller's liability is determined within the limits established by international postal law (the universal postal Convention of August 12, 2008).
-In the case of the Buyer's choice as a Service delivery of international mail Spring Global Mail, as well as other unregistered mail, the risk of accidental loss or accidental damage of the Goods lies with the Seller in full before transfer to the delivery Service, after the transfer of Goods at a specified delivery Service, the risk of accidental loss or accidental damage of the Goods lies with the Buyer because of unreported items impossible to obtain confirmation of the loss of the Goods from the delivery Service. The buyer has the right to choose other methods of delivery of international postal items without the specified restrictions.
4.5. the delivery Cost of each Order is calculated individually, based on its weight, region and delivery method, and sometimes also the form of payment, and is indicated at the last stage of placing an Order on the Site.
4.6. upon delivery, the Order is delivered to the Customer or to the person specified as The recipient of the Order. If you cannot obtain a Order is issued for cash, the above persons, the Order is given to the person willing to provide information about the Order (number of origin and/or name of the Recipient), and charged in full to the person performing the delivery of the Order.
4.7. in order to avoid cases of fraud, as well as to fulfill the obligations assumed in clause 4.6.of the Terms and conditions, when handing over a prepaid Order, the person delivering the Order has the right to request an identity document of the Recipient. The seller guarantees confidentiality and protection of the Recipient's personal information (clause 9).
4.7.1. When an individual purchases goods in the amount of more than 40,000 rubles, as well as when using a personalized electronic payment method to make a purchase in the amount of more than 100,000 rubles in accordance with clause 1.4-2 of article 7 of Federal law No. 115-FZ dated 07.08.2001 "on countering the legalization (laundering) of proceeds from crime and the financing of terrorism", the person delivering the order must request an identity document of the Recipient and conduct an identification procedure by filling out a special form of a Questionnaire for transmitting information to Rosfinmonitoring, and the Recipient must provide an identity document at the request of the Customer.request.
4.8. when transferring an Order, the Buyer, in the presence of the person delivering the Order, must check the appearance and packaging of the Order, the number of Goods in the Order, the appearance and packaging of the Goods, completeness, assortment.
4.9. the Time allowed by the Seller for the Buyer to receive the Order is limited and specified when placing the Order, at the stage of choosing the appropriate delivery method. For more information, see the delivery section.
4.10. Failure to receive the Order within the time period specified in clause 4.9 of the Terms and conditions is considered the Buyer's refusal from the purchase and sale agreement and is the basis for cancellation of the Order by the Seller. If the non-received Order was pre-paid, the funds will be returned to the Buyer in accordance with clause 3.11.3 of the Terms and conditions.
5. PAYMENT FOR THE PRODUCT
5.1. Product price indicated on the Website. If the price of the Product ordered by the Buyer is incorrectly specified, the Seller informs the Buyer about it as soon as possible to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Customer, this Order is considered canceled. If the Order was paid for, the Seller returns the amount paid for the Order to The customer's Bank card from which the payment was made, or by reflecting it on the Customer's User account, if the Goods were prepaid by other means.
5.2. The price of the Goods specified on the Website may be changed by the Seller unilaterally. The Product price is valid at the time you click "Place order" at the last stage of placing an Order. However, the price of the Product ordered by the Customer is not subject to change.
5.3. Methods of payment listed on the Website under The methods of payment. The agreed payment method is considered to be the method chosen by the Customer from the available payment methods when placing the Order.
5.4. for prepayment of Goods, the Order is accepted for processing only after crediting the Buyer's funds to The seller's current account. In this case, The product under the Order is reserved for 24 hours from the moment of placing the Order (except for Orders with the payment methods of postal or Bank transfer). After the specified time limit expires, the reservation is canceled, and the Seller cannot guarantee the availability of the Product in the Seller's warehouse, which may result in longer Order processing times.
5.5. Features of payment for Goods using Bank cards, as well as electronic means of payment linked to Bank cards.
5.5.1. In accordance with the regulations of the Central Bank of Russia "About issue of Bank cards and transactions made using payment cards" from 24.12.2004 №266-P operations with Bank cards are made by the card holder or by a person authorized under a power of attorney executed in accordance with the law.
5.5.2. when making payment for Goods using a Bank card at the point of order collection, the Buyer must present an identity document, except for the case of payment with a non-named Bank card.
5.5.3. the payment Procedure using Bank cards is specified on the Site in the payment Methods section.
5.5.4. Authorization of Bank card transactions is performed by the Bank. If the Bank has grounds to believe that the transaction is fraudulent, the Bank has the right to refuse to perform this operation. Fraudulent transactions with Bank cards are covered by article 159 of the criminal code of the Russian Federation. According to article 159 of the criminal code fraud is the theft of another's property or buying another's property by deception or abuse of trust and is punishable by a fine in the amount up to 120,000 rubles or the salary or other income of the convicted person for a period up to 1 year, or by compulsory works for a term of up to 360 hours, or correctional labor for a term up to 1 year, or with arrest for the term up to 4 months, or restraint of liberty for a term up to 2 years, compulsory labor for up to 2 years, or by deprivation of liberty for a term up to 2 years.
5.5.5. in order to avoid cases of various types of misuse of Bank cards during payment, all Orders placed on the Site and prepaid by Bank card are checked by the Seller. The seller reserves the right to cancel the Order without giving any reason. The cost of the Order is refunded to the owner's Bank card.
5.5.6. accepting and processing payments using Bank cards is carried out by an electronic payment provider. The seller does not process, including collecting and storing, the Buyer's Bank card data.
5.5.7. when making a payment by Bank card on the Site, as well as when paying for an order upon receipt, including by using a Linked card and a Saved card upon receipt, the Buyer agrees to send him a cash receipt in electronic form (links to the cash receipt with the ability to download it in PDF format) to an email address, or to a Verified phone number if there is no information about the email address in the Account. A cash receipt in printed form is not provided in this case.
5.7. the Seller has the right to provide the Buyer with discounts on the Product and set up a bonus program. The types of discounts, bonuses, the procedure and terms of accrual are indicated on the Site in the relevant thematic blocks of the "support Service" section and can be changed by the Seller unilaterally.
5.8. the Seller has the right to set discounts in order to promote a particular payment method or delivery of Goods. At the same time, the Seller can limit the terms of discounts, limit their maximum amount. The discount will be applied in subsequent Order also to compensate for the possible increase in the value of the Goods when placing the new Order in exchange of Goods or exchange for similar in other cases when, under these Conditions, it is required to recalculate the value of the Goods.
5.9. When conducting marketing activities involving the investment of any objects in the Buyer's Orders, the delivery of these attachments is carried out together with the Buyer's Order. To unsubscribe from the attachment, the Buyer must send an email to firstname.lastname@example.org
5.10. The Order price does not include customs duties. The payment terms and amount of customs duties are determined by the customs legislation of the country where the Order is delivered to.
5.11. The Artproducts gift certificate can only be used to pay for services and products of the Artproducts range.
6. RETURN, EXCHANGE AND REPAIR OF THE PRODUCT
6.1. Return and exchange Of goods of proper quality.
6.1.1. after receiving the Order, the Buyer is entitled to return or exchange the Goods of proper quality. The term of return of the product is specified in the product card and on the seller's page in the "terms of agreement" field. Carefully read the terms of return and exchange of a particular product before ordering it.
6.1.5. Exchange Of goods of proper quality is carried out by returning the Goods to the Seller with subsequent cancellation of the Order or the Goods, then placing a new Order. At the same time, cancellation is a technical action and does not imply the Seller's refusal to perform the contract. The money is returned to the Buyer in full. If, at the time of the Buyer's request, a similar Product is not available from the Seller, the Buyer has the right to refuse to execute the purchase and sale agreement and demand a refund of the amount of money paid for the specified Product. The seller returns the amount of money for the returned Product within the time limit established by Law.
6.1.6. when purchasing a set of products under a promotion where a discount was granted for one of the products or all of the products in the set, the goods of proper quality can only be returned as part of the set. Individual items cannot be returned from the set, unless otherwise specified in the promotion rules.
6.1.7. for returned goods of proper quality purchased on credit or by installments, interest on the loan is not compensated.
6.2. Return, exchange and repair of Goods of improper quality.
6.2.1. the Buyer may return Goods of improper quality to the manufacturer or Seller and demand a refund of the amount paid, as well as demand replacement of Goods of improper quality or elimination of defects in the following terms:
For technically complex products - within 15 days from the date of purchase. After the specified time limit, a refund or exchange is possible in one of the following cases:
detection of a significant shortage of goods;
violation of deadlines for eliminating product defects;
inability to use the product during eachyear of the warranty period in the aggregate of more than 30 days due to repeated elimination of its various shortcomings.
The list of technically complex goods is specified by Decree of the Government of the Russian Federation No. 924 of November 10, 2011.
The buyer can check the order and return it as damaged or defective items.
For products that have a warranty period set - during the warranty period or expiration date.
For goods that do not have a warranty period - within 2 years from the date of receipt of the goods, provided that an expert opinion is provided that the defect occurred before the transfer of the goods to the Buyer or for reasons that arose before that moment.
6.2.2. If a defect is detected within the period specified in clause 22.214.171.124 of the Terms, the Buyer returns the Product to the manufacturer or Seller. The product must be returned together with the warranty card (if any) and a copy of the Service center's Certificate (conclusion).
6.2.3. If the Buyer returns Goods of improper quality, the Seller shall refund the cost of the returned Goods, as well as the cost of delivery from the Buyer of the returned Goods, no later than 10 days after the date of receipt by the Seller of the Goods of improper quality, provided that the lack of Goods is industrial and arose through no fault of the Buyer. If the Customer's Order contains products of proper quality, the delivery cost will not be compensated.
6.2.4. Exchange of Goods of improper quality is carried out by returning the Goods to the Seller with subsequent cancellation of the Order or the Goods, then placing a new Order. At the same time, cancellation is a technical action and does not imply the Seller's refusal to perform the contract. The money is returned to the Buyer in full. If, at the time of the Buyer's request, a similar Product is not available from the Seller, the Buyer has the right to refuse to execute the purchase and sale agreement and demand a refund of the amount of money paid for the specified Product. The seller returns the amount of money for the returned Product within the time limit established by Law.
6.2.5. when purchasing a set of products under a promotion where a discount was granted for one of the products or all of the products in the set, goods of improper quality may only be returned as part of the set. Individual items cannot be returned from the set, unless otherwise specified in the promotion rules.
6.2.6. when paying interest on a loan for goods of improper quality, the Buyer must obtain a certificate of accrued interest from the Bank. The seller compensates for the accrued interest provided that a Bank certificate is provided, and also provided that the shortage of the returned Goods is industrial and did not arise through the fault of the Buyer.
6.2.7. for more Information about the methods and procedure for returning goods of improper quality, see the website.
6.2.8. the Buyer may repair the product of improper quality at an authorized service center, or transfer it to the Seller for repair within the established warranty period for the Product.
6.3. Refund of funds
6.3.1. in case of cancellation of the Order or Product after its receipt, Artproducts.ru returns funds to the Buyer. The refund method is determined depending on the method that was used to pay for the Product. For Orders and Products paid for using a Consumer credit, a refund will automatically be issued to the Buyer's current account at the Bank that provides the credit. In case of repayment of the loan and provision of a certificate from the Bank stating that there is no debt on credit obligations, the funds can be transferred to The buyer's current account opened with another Bank.
6.3.2. Refund of funds is made by the Seller or Artproducts.ru use one of the following methods:
when paying in cash, it is credited to the User's account upon receipt.
when paying with a Bank card (or Apple Pay / Google Pay / Samsung Pay) on the site or in the app Artproducts.ru - to the Bank card (or Apple Pay / Google Pay / Samsung Pay) with which the payment was made;
when paying with a Bank card (or Apple Pay / Google Pay / Samsung Pay) to a courier or at an order pick-up point-To a User's account/ or at the buyer's request to a Bank account;
if paying with Electronic money (Yandex. Money, Qiwi, and others)-to the User's account/ or at the buyer's request to an electronic or Bank account;
when paying by Bank transfer - to a Bank account with Bank details specified;
when paying from a User account - to a User account;
when paying with Artproducts Points , the Points will be returned to the User's account.
when paying with an Artproducts Gift certificate-to the User's account.
6.3.3. in case of cancellation of the Order or Product before its receipt, the prepaid funds are automatically returned to the Customer's User account. For Orders and Products that were paid with a Bank card, a refund will automatically be issued to the card that the payment was made with. For Orders and Products paid for using a Consumer credit, a refund will automatically be issued to the Buyer's current account at the Bank that provides the credit.
6.3.4. in order to return funds received to the User's account for a canceled Order, the Buyer sends a letter to the following address email@example.com the corresponding data: the recipient's full name, full Bank account details, or postal address. Until the Customer receives the necessary information for making a refund, the funds will remain on the User's account, and they can also be used to pay for subsequent Orders.
6.3.5. Funds received to the Customer's User account when activating gift certificates are not refundable to the Customer and can only be used to pay for Goods on the Site.
6.3.6. If there has been no movement of funds (debiting or crediting) on the User account within the last three years, funds may be debited from the User account.
6.4. Procedure for actions in case of violation by the seller of the assortment condition (resortment).
6.4.1. if the Product is transferred in violation of the assortment clause, the rules of article 468 of the civil code of the Russian Federation do not apply. 6.4.2. Unless otherwise provided in these Conditions, in case of detection in the Order of the Goods not corresponding to the ordered range (peresort), the buyer has the right by transfer of the Order to refuse the Goods and demand replacement for Goods in the range prescribed by the Order, or refund of the money paid for the undelivered Goods.
6.4.3. Goods transferred to the Buyer in violation of the assortment clause are subject to return to the Seller. If the Buyer accepts this Product, the seller has the right to demand that the Buyer, a, pay for this Product at the price set by the Seller for this Product on the Site at the time of transfer of the Product (including in court). If the Product that was actually transferred is not included in the assortment presented on the Site at the time Of transfer, the Product is paid for at the price agreed with the Seller.
6.4.4. replacement of Goods that do not correspond to The order in the assortment is carried out by placing a new Order. If a Product that does not match the product range was pre-paid by the Customer, its cost is returned to the Bank card used for making the payment, or if the prepayment was made in another way, it is reflected in the User account, which is selected as the payment method for a new Order. If the missing Item was not paid for by the Buyer, it is paid for in any available way, chosen by the Buyer or Seller in agreement with the Buyer, when placing a new Order.
6.4.5. if it is impossible to replace the Goods, the Seller notifies the Buyer about this by sending a message to the email address specified by the Buyer during registration, and/or in the section" Messages"a the funds actually paid for the undelivered Goods are returned in accordance with the procedure provided for in clause 6.4.6.
6.4.6. Funds paid by the Buyer for an item that has not actually been transferred are returned to the Bank card from which the payment was made or, if the prepayment was made in another way, credited to the Buyer's User account. Refund of the amount paid for the Product is carried out in the same way as the payment was made.
6.5. Procedure of actions in case of violation by the Seller of the quantity condition.
6.5.1. Unless otherwise provided by these Terms, the Buyer must check the quantity of Goods in the Order when transferring the Order. If the Buyer finds discrepancies in the quantity of Goods in the Order when transferring the Order, the Buyer must draw up a Report on the discrepancy in quantity in the presence of a representative of the Seller or carrier.
6.5.2. If the Seller has transferred to the Buyer fewer Goods than defined by the Order (the under), the Buyer when the Order is entitled to accept the Goods at the part corresponding to the Order and request to transfer the missing quantity of the Goods or, if the missing Product has been paid, to cancel the Order in part of the missing Goods and to request a refund for the missing items.
6.5.3.If the missing Product was pre-paid by the Buyer, its cost is reflected in the User's account, which is selected as the payment method for a new Order, or it is automatically returned to the Bank card from which the payment was made.
6.5.4. The transfer of the missing Goods shall be made by placement of a new Order, subject – unless otherwise provided in these Conditions - providing by the Buyer of the discrepancy statement (Act under -) prepared in item 6.5.1. If the price of the Product increased, before placing a new Order you must contact customer Service to work with Customers at firstname.lastname@example.org. If the missing Item was not previously paid forIf the product was purchased by a customer, or its cost was refunded to a Bank card, it is paid for in any available way when placing a new Order.
6.5.5. if it is impossible to transfer the missing Goods, the Seller notifies the Buyer about this by sending a message to the email address specified by the Buyer during registration, and/or in the section" Messages". The return paid for the Goods amount is carried out with the method according to claim 6.3.2. Conditions of sale.
6.5.6. in case of violation by the Buyer of clause 6. 5. 1 in terms of drawing up the Act, the Seller has the right to refuse to satisfy the Buyer's claims for the quantity of the transferred Goods.
6.6. If upon receipt of your Order via automated terminals of Buyer was transferred the Goods in violation of the terms of the contract concerning quantity, assortment, completeness, the Buyer is entitled within 20 days after receipt of the Goods notify the Seller by filling out a refund application on the website or mobile application Artproducts.ru.
6.7. Detailed information on the procedure for submitting claims for the quality and return of Goods is provided on the website.
7. THE INTELLECTUAL PROPERTY
7.1. All text information and graphic images contained on the Site are the property of the Seller and/or its contractors.
8. WARRANTIES AND LIABILITY
8.1. the Seller is not responsible for any damage caused to the Buyer as a result of improper use of Goods ordered on the Site.
8.2. The seller is not responsible for the content or operation of External sites.
8.3. the Seller may assign or otherwise transfer its rights and obligations arising from its relationship with the Buyer to third parties.
8.4. The buyer undertakes not to use the ordered Goods for business purposes.
8.5. The seller is not liable for damages that Buyer may incur as a result of the fact that his number became the property of another person, including the result of long-term (from 3 months) - use this phone number to the Buyer.
8.6. the Seller is not responsible for the accuracy and correctness of the information provided by the Buyer during Verification.
9. CONFIDENTIALITY AND PROTECTION OF PERSONAL INFORMATION
Detailed information about privacy and personal information protection is provided on the website .
10. OTHER TERMS AND CONDITIONS
10.1. The relations between the Buyer and the seller, the law of the Russian Federation.
10.2. in case of any questions or claims on the part of the buyer, the Buyer must contact the Seller's Customer service Department at the phone number indicated on The seller's page or at the address email@example.com. In this case, the Seller's responses to the Buyer's requests are considered to be sent in proper form if they are sent to the Buyer's e-mail address specified during registration, or in writing to The buyer's mailing address (if there is a corresponding order). All disputes that arise between the parties will be resolved through negotiations. if an agreement is not reached, the dispute will be referred to a judicial authority in accordance with the current legislation of the Russian Federation.
10.3. The recognition by the court of invalidity of any provision of these terms and Conditions shall not entail the invalidity of the remaining provisions.
11. PRODUCTS FROM OTHER COUNTRIES
The terms of sale are described on the site.